By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.
– In case of customized products, there may be a slight variation from the picture/video shown. We shall, however, ensure our best to keep it as close to the photograph/description as possible.
– The product specifications (weight, size, color etc.) mentioned with the product photos is only approximate. There may, hence, be a variation in the pictures and the respective products.
– The products provided on this site are without warranties of any kind either expressed or implied and Smiles for Miles disclaims all or any of them to the fullest extent. Smiles for Miles does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components.
– In an effort to provide our customers with the most current information, Smiles for Miles will, from time to time, make changes in the contents and in the products or experiences described on this site. Any prices used on this site may not be indicative of the actual selling prices in your area.
– All worldwide rights, titles, and interests are legally reserved. The contents of our website and the website as a whole are intended solely for your personal and non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use is prohibited without the prior written permission of Smiles for Miles.
– Surprises ordered will be delivered within one week from the date of order.
– For urgent deliveries, Please Call / WhatsApp +91-790 466 9575 to check possibility of delivery.
– While we always try 100% to ensure deliveries on time, there could be delays due to weather, calamities and other unavoidable reasons that are beyond our control. In such cases, your surprise will be delivered at the earliest.
Use of Customer Images
Images of Customers shared by our partners / vendors may be used for marketing under the implied understanding that the clients have voluntarily allowed the photographs/videos to be taken. In case of objections, the images will be removed immediately.
Returns and Refunds
If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 10 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid. Returns are not processed for any products that are tampered with, in used condition, or with damaged packaging etc. Customized items, which are designed specifically for you, cannot be returned, unless there is transit damage or other defects. Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited to the original card / account, within a period of 7-10 working days.
Order cancellation by Customer
Refund of order cancellations from a customer’s end depends entirely on the nature of the product and the time of cancellation. If you change your mind after placing an order, we will keep the amount in your account and you can redeem it towards other gift(s) within a period of 5 months from the date of order. In case of cancellation of order after delivery of the gift/service, please get in touch with us within 24 hours of delivery of the gift/service and we shall work on a mutually agreeable solution.
Delivery
All gifts can be sent to you, directly to the recipient, or to another address at your request. Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked. We work with various delivery partners and try our best to get it delivered on the date and time requested. However, in certain cases, there could be delays.
